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Terms & Conditions

These terms and conditions of sale govern this transaction between buyer and seller at jtwdealer.com and Joy To The World Collectibles, Inc. Please email or call us at 1-888-367-5889 with any questions about your order or your account.

Freight Rates

Shipping charges are not calculated at time of order.  Shipping charges will calculated and charged at time of shipping. All shipments are F.O.B. Knoxville, Tennessee. For larger orders, you can call us at 1-888-367-5889 to review your shipping options. Joy To The World will always try to ship your order the most economical method possible.

Claims
Joy To The World goes to extra lengths to ensure the utmost quality in our products.  All damages must be reported within 15 days of receipt.  Any damaged items will be picked up and must be returned in original factory condition in the JTW gift box.  Please have items packaged for return within one day of your claim.  No credit or replacements will be issued for products returned with price tickets or missing hang tags.  A $25.00 fee will be charged for all returned checks.

Return Goods Authorization (all returns must be handled per the RGA instructions)

All sales are final. In the event you received the wrong product please call us immediately at 1-888-367-5889 for a RGA (Return Goods Authorization). Returns will not be accepted unless an RGA has been arranged in advance and the RGA # is shown on the box of the returned product.